Urban Ed is taking a proactive stance on helping to create employment opportunities. Our IT Help Desk Apprenticeship is an initiative to help those that are unemployed and underemployed penetrate the high-demand, and well paying IT sector. Ex-offenders whether first time or returning to the community are also welcome to apply for our program. The goal of the program is economic security by preparing participants to get globally certified in IT and specifically be ready to work on help desk and Tier 1 and Tier 2 IT call centers. Those completing Urban Ed's program will be trained as a computer technician eligible for several global IT certifications. Based on a comprehensive, high-quality curriculum this program includes live instructor training, on-the-job training, e-learning and remedial support to ensure successful job placement on a help desk. Information sessions are held at Urban Ed, 2041 MLK Jr. Ave., SE, Suite M-2. Contact us for dates.

Depending on funding tuition is free or minimal. Urban Ed considers every application for enrollment. In addition to the application for enrollment, candidates will be required to complete an essay. This requirement is to subsidize the majority of the cost of tuition and fees. Preference is given to the following:

  • DC Residents
  • Candidates between the ages of 18-30
  • Unemployed and underemployed residents
  • US Citizens
  • Those with at least a GED/HS Diploma

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